For merchandise purchased on this site or through the Company, unopened merchandise may be returned within 7 days of original purchase for a full refund, minus a 20 percent restocking fee and shipping, if shipping was originally paid for by Company. Please include your original receipt with all returns. If you received the wrong item or if the item is defective, we will reimburse you for the cost of shipping the item back to us. If the item is returned for any other reason, customers are responsible for the return-shipping amount. Refunds will be issued via the original form of payment.
Due to the nature of our virtual dog coaching services, there will be no refunds on any purchase of coaching services. For refunds for local training services, read our Training Policies.