We really use the skills we learned from you with Lulu on a daily basis. She continues to become more confident and loves her walks now (tail up and happy). You have completely changed the way our family thinks about dog-raising. We’ve always been kind and loving dog owners, but thought we had to do certain things (scold when they growled, pull back when they pulled on their leash, etc.) that we now know are counterproductive. We are definitely learning!